Shipping & Returns
We ship it because we made it — and if it's not for you, we'll make it right.
Track My OrderHow It Ships
Every order is packed and shipped by one of our own teammates, from our own warehouse — we don't hand it off to a third-party fulfillment house. We ship out every weekday for quick delivery to your door. Orders over $100 ship free.
Damage Claims
We inspect each order to ensure accuracy and quality, but please check yours carefully as soon as it arrives to make sure nothing was damaged in transit. All claims for damaged product must be made within forty-eight (48) hours after delivery — email customerservice@tryfloral.com with a full description and photos of the damage.
Our 30-Day Guarantee
Outside of Final Sale Items, our products carry a thirty (30) day customer satisfaction guarantee. If you are not satisfied with any of these products, simply return the unused portion of the product. If we receive a returned product within thirty (30) days, we will issue a full refund. Return shipping is arranged and paid by the customer; we recommend a tracked service, since refunds are issued on receipt of the returned product. Complete terms of purchase are provided at checkout.
Terms of Sale
By agreeing to our terms and conditions, you agree that you understand the products purchased contain hemp-derived ingredients with less than 0.3% Delta-9 THC. We make no claims as to any benefits from our products, as these products have not been evaluated by the Food and Drug Administration. Please see our Warning Statements and Consumer Advisories for more details.